Puerto Vallarta Fishing
 

TERMS AND CONDITIONS

What terms are you agreeing to when booking a charter through Puerto Vallarta Fishing?
We'll tell you.  If you have any questions about these terms or conditions, feel free to contact us.

1. CHANGING YOUR DATES

Keep in mind that availability on many tours is limited, so if you change close to the tour date, some tours may be sold out for the dates you want to switch to. To be safe, try to get your plans ironed out ahead of time if possible. While we normally can assist you with your changes for free as part of our service, there are a couple of exceptions. that are necessary to keep things running smoothly. Multiple changes to a single reservation may require a small 5% processing fee, and no changes are permitted within 36 hours, so try to get things sorted out prior to reserving.

2. CANCELLATION POLICY

We‘re happy to assist you with your cancellation up until 7 days before the trip with only a small 5% processing to help cover the credit card fees and other costs we incur to process these requests. Cancellations within 7 days are non-refundable. Boats 38 feet and larger are non-refundable within 30 days of your trip. we‘ll be happy to assist you with your cancellation up until 30 days before the trip with only a small 5% processing fee to help cover the credit card fees and other costs we incur to process these requests.

3. NO-SHOW POLICY

We are unable to issue a refund for a no-show under any circumstances.

4. LATE ARRIVAL POLICY

If you are running late, don't worry - we will wait for you.  However, the clock starts ticking at the designated start time, not when you actually arrive.

5. CUSTOMER SATISFACTION POLICY

We strive to provide you with the best possible service and offer you every possible opportunity to work out any disputes or issues that may arrive.  Your satisfaction is important to us. 

At the end of your trip, you will be asked to fill out a short customer satisfaction survey.  Please be honest.  If you have any complaint about the trip or are unhappy with the trip in any way, THIS IS THE TIME TO SAY SO.  If you fill out the survey and say you were happy, then contact us with a complaint, we will be unable to help you.  PLEASE if you were in any way not satisfied with the services you received, let us know while you are still in Puerto Vallarta so we can work it out with you.  It is so much easier to make you happy if we know while you're in Puerto Vallarta, than after you get home.  We're only a phone call away.  You can call us from your hotel at 222-4935. 

On the other side of the coin, if you had a great time, and we think you will, please drop us a note and tell us so.  We're always happy to hear fish stories and see photos of your catch.  If you catch something good, send it our way and we'll put it in our photo gallery!

6. PRIVACY POLICY

We will never share your e-mail address with anyone else under any circumstances without your express permission, and will never sell your e-mail address to anyone.  We value your privacy and your security.  All online transactions are processed without a human eye ever seeing your credit card or bank account information, and are processed with the highest level of encryption currently available for your safety.  See Legal-ese Version.

7. BAD WEATHER POLICY

Most charters in Puerto Vallarta run rain or shine.  It is the tropics - it rains a lot.  If charters were cancelled every time there was rain, all the operators would be out of business.  If it rains on the day of your charter and due to weather or water conditions, we are unable to go out, you are entitled to a 100% refund.  However, if the charter is still going out, then our cancellation policy as stated above applies.

8. OTHER POLICIES

These charters all subject to the following rules of etiquette, at the discretion of our captains. You may not be allowed on the boat if you:

1) Show signs of intoxication

2) Show signs of infectious disease

3) Are pregnant or otherwise physically at-risk for adventurous activities

4) Are unruly or otherwise disrupt the enjoyment of the other participants or put the crew at risk in any way

This list is not all-inclusive, and enforcement is the sole responsibility of the captain or crew.  If the captain crew determines that there is a violation of any safety or health standard, we cannot be responsible for a refund.

9. CHARGEBACK POLICY

This reservation will show up on your credit card statement as "Mexico Fun".

If you have a complaint about any service we provide, please contact us first.  Customer satisfaction is very important to us, and we strive to stand behind the services that we offer.  We will make every attempt to ensure that you are completely satisfied with the services we've provided you.  If you are unhappy with our services for any reason, please do not file a chargeback with your credit card before you have given us a chance to work it out with you.  Fraudulent chargebacks (chargebacks filed for services you did receive or issues that are listed in the terms and conditions herein) will be assessed a $25.00 fraudulent chargeback fee and a $20.00 collection fee (charged by the credit card company, not us), and will be pursued through a collection agency. We know you wouldn't do that, though, would you?

10. DISCLAIMER (AKA THE "CYA CLAUSE")

The services advertised on this website are provided by independent contractors and not agents or employees of Puerto Vallarta Fishing, JS Tour & Travel Inc., or it's affiliates.  Puerto Vallarta Fishing, JS Tour & Travel Inc., or it's affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

The Website works as a middle-agent between the client and the operator of services listed on the Website. As such, the Website creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, fishing and snorkeling charters. Only the most reputable suppliers are selected for this purpose. However, the Website cannot be held liable for their acts, omission, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. The Website acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s personnel, assets, operation and/or property.

The Website herewith declares that:

(a) Photographic material published on its Website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.

(b) Travel services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, the Website cannot be held accountable for variations occurring upon your arrival at the travel service site.

(c) The Website will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so.

(d) Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 14 days from travels end date.

The Website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:

(a) Acts committed or omissions caused by any party other than the Website or its employees.

(b) Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather or any other circumstance beyond direct control of the Website.

(c) The client’s failure to obtain the required travel documentation such as, but not limited to, passports, visas and certificates, in which case no refund will be granted.

(d) The client’s failure to comply with travel instructions such as, but not limited to, tour dates and times, meeting locations, or other instructions.

(e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. The Website reserves the right to cancel or change the travel services at its discretion, but will try to substitute them with comparable services. If a reservation must completely be canceled, the Website’s liability will be limited to a refund of all monies paid to the Website.

Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, the Website regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated rate happens to be lower than the originally offered to you, the Website will only charge the lower amount. When an updated price is higher than the originally quoted price, the Website will have a travel consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, the Website will honor your cancellation request without penalty. The Website and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.

11. FUN POLICY

Now that you've read through all these legal blah-blahs, loosen up and have fun this vacation!  Puerto Vallarta welcomes you with open arms.  We're happy to help you resolve any questions or issues you have within the guidelines of these terms - just Contact Us!


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Questions? E-Mail us at info@puertovallartafishing.net or call us toll-free from the U.S. and Canada at 1-866-217-9704.

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