Puerto Vallarta Fishing

CANCELLATIONS AND CHANGES

If you want to maximize your experience on your vacation, the best way to do that is to book your fishing trip well in advance of your arrival. This will ensure that the boat you want is booked for you, because we are normally fully booked well in advance, and you don't want to be disappointed when you arrive to Cabo to find that all the best charters are already booked.

To make this as easy as possible for you, we offer one of the most flexible cancellation and change policies around. If you have any doubts, please Contact Us.

1. CHANGING YOUR TRIP DATES.

All Date Changes Prior to 48 Hours Before the Trip Date are Free of Charge.

Exception: Boats 40 Feet or Larger: 15 days prior to the trip date.

You may change your date closer to the trip date in the following circumstances:

  1. You are on a cruise ship, and your cruise ship does not make port due to weather or other reasons, per our no-port, no-pay policy below.
  2. You are not able to attend your trip due testing positive for COVID-19 or restrictions placed on travel, per our COVID-19 policy below.
  3. We must cancel your trip for weather, mechanical or any other reason.
  4. We can clear the change with the crew and gain special approval for the change.
Keep in mind that there is only one boat of the type you booked, so if you change close to the trip date, it could be already booked to another party on the date you want to switch to. Of course, we will have other boats available for you to choose from if this happens. To be safe, try to get your plans ironed out ahead of time if possible.

2. CANCELLATION AND REFUND POLICY

100% Refund: Cancellations Per our No-Port No-Pay Policy, Weather Policy, and COVID-19 policy below.

95% Refund: Cancellations Received Prior to:

  1. 7 Days in advance of trip date (boats under 40 feet).
  2. 30 Days in advance of trip date (boats 40 feet and over).
No Refund:
  1. No-Shows.
  2. Late Arrivals
  3. Missed Pick-Up Times
  4. Cancellations Except as Shown Above.

3. NO PORT, NO PAY POLICY (FOR CRUISE PASSENGERS)

If during your sailing, your cruise ship is not able to make port as scheduled due to weather conditions, mechanical failure, or other unforeseen circumstances, we will cheerfully issue you a 100% refund of your money.

If an itinerary change is announced in advance of your sailing, while you still can reschedule your cruise, we offer you two convenient options:

  1. We will issue you a voucher valid for 1 year that you can use to reschedule your trip with us free of charge.
  2. Receive a refund in accordance with our cancellation policy above.
If your ship is changing itinerary and will port on a different date than originally scheduled, please call us or email us right away so we can make the necessary arrangements to reschedule your excursions so that you don't miss a beat. We need a little notice to be able to do this for you, so it is important to contact us in these situations.

This policy offers you peace of mind that you will not lose your money if your ship’s port of call is cancelled. There is no risk to book with us!

4. NO-SHOW POLICY

We are unable to issue a refund for a no-show under any circumstances.

5. LATE ARRIVAL POLICY

If you are late for your trip and contact us to let us know you’re running late, we will wait for you, but the clock will start ticking at your confirmed start time, not when you actually board the boat. If you are late and don’t let us know you’re still coming, we are we are unable to issue you a refund.

6. COVID-19 POLICY

If you are unable to attend your trip due to you or another member of your group testing positive for COVID-19, or your trip is cancelled due to travel restrictions imposed by your area due to COVID-19, or you are otherwise unable to attend your trip due to any health emergency or quarantine requirement due to the COVID-19 pandemic, you have the opportunity to reschedule for free, or if not possible then you will receive a full refund. You will need to provide proof of the reason such as a doctor’s note, or medical evaluation upon which you will be able to receive a full refund. If no proof is available, then our normal cancellation policy applies.

7. BAD WEATHER POLICY

Most charters in Puerto Vallarta run rain or shine. It is the tropics - it rains a lot. If charters were cancelled every time there was rain, all the operators would be out of business. If it rains on the day of your charter and due to weather or water conditions, we are unable to go out, you are entitled to a 100% refund. However, if the charter is still going out, then our cancellation policy as stated above applies. We are unable to issue refunds for seasickness or trips cut short on your request, so use precautions like Bonine or 24 Hour Less Drowsy Dramamine to ensure you have a good time.


Questions? E-Mail us at info@puertovallartafishing.net or call us toll-free from the U.S. and Canada at 1-877-849-6496.